Lv18's FAQ — All your questions answered here

lv18 offers some of the fastest withdrawals in Bangladesh. bKash and Nagad typically take 5–15 minutes; Rocket takes 10–30 minutes; and bank transfers may take 1–2 business days. Requests made between midnight and 6 a.m. may experience slight delays. The minimum withdrawal amount is ৳300.

The minimum deposit via bKash, Nagad, or Rocket is just ৳200. For bank transfers, the minimum is ৳1,000. There's no fixed maximum deposit limit, though KYC verification may be required for larger amounts. You can also set your own deposit limits for responsible betting.

Common reasons for a rejected withdrawal include: incomplete bonus wagering, unverified KYC, or an incorrect account number. Start by checking any notifications in your account. If the issue persists, contact us via Live Chat and we'll get it sorted quickly.

lv18 charges no fees on deposits. Withdrawals are generally free, though a small processing fee may apply if you make more than 3 withdrawals in a month. Your mobile banking provider (bKash/Nagad) may charge their own transaction fees, which are outside our control.

A wagering requirement means you must place bets totalling a set multiple of your bonus before you can withdraw it. For example: if you receive a ৳1,000 bonus with a 10x wagering requirement, you'll need to wager ৳10,000 before that bonus becomes withdrawable. Requirements vary by bonus and are listed on the bonus page or in the offer's terms.

There is a referral code field during registration — enter your code there. A bonus code option also appears at the time of your first deposit. If you don't have a code, leave the field blank — you'll still receive the automatic welcome bonus. Codes cannot be added after a deposit has been made.

by logging in on the Voucher page to view your available vouchers. Copy the code for the voucher you want and paste it into the "Voucher Code" field at the time of deposit or when placing a bet. The expiry date and terms are listed alongside each voucher — be sure to read them. View Voucher Page

Points are earned automatically with every bet. Accumulated points can be redeemed for cash, free bets, or special rewards. on the Rewards page to view your points balance and redemption options. The more you bet, the more points you earn — plus special bonus point offers every month.

Live Betting lets you place wagers on matches already in progress at real-time odds. Odds shift every moment once a match kicks off. To place a live bet, log in, head to the Sports section, and select the "Live" tab. Act fast — odds can change in an instant. Real-Time Odds

Odds are a number that shows how much you'll receive if you win. For example, odds of 1.80 mean a ৳100 bet returns ৳180 (a ৳80 profit). The higher the odds, the lower the chance of winning — but the bigger the reward. on the Match Odds page View all updated odds displayed in European (decimal) format.

In general, bets cannot be cancelled once placed. However, some bets offer a Cash Out feature — allowing you to exit your bet before the match ends, either fully or partially. If available, this option will be visible on the bet slip. If a match is cancelled, your stake will be refunded.

A parlay or combo bet lets you combine predictions for multiple matches into a single wager. If all selections are correct, the odds multiply to deliver a massive payout. However, if even one selection is wrong, the entire bet is lost. On lv18, you can build a parlay with anywhere from 2 to 20 events. For beginners, starting with single bets is recommended.

Log in and go to "Profile → Security Settings → Two-Factor Authentication (2FA)" to enable it. Once active, you'll need to enter a one-time OTP sent to your mobile in addition to your password at login. This gives your account the highest level of protection — we strongly recommend all members keep it enabled.

Change your password immediately and log out of all active sessions. Then notify our support team — we'll review your account activity. Depending on the situation, your account may be temporarily locked while an investigation is carried out. Your security is our top priority.

Live chat responses are typically received within 1–3 minutes. Email queries are answered within 2–6 hours. For urgent issues — such as a stuck payment or lost account access — use live chat for the fastest resolution.

To submit a complaint, email us directly at support@lv18-baji.com with "Complaint" in the subject line and a full description of the issue. You can also raise a complaint via Live Chat. All complaints are handled with the utmost care, and we aim to resolve them within 48 hours.