Data Protection

lv18 Privacy Policy — How Your Personal Data Is Kept Safe

At lv18, every piece of information you share with us is held in trust. How it's collected, where it's stored, and who it's never shared with — find out everything on this page, explained clearly.

Last Updated: 1 May 2026
SSL 256-Bit Encryption
Written in English
🔒
Your Information Is Completely Secure
SSL 256-Bit Encryption
No Sale of Data to Third Parties
GDPR-Compliant Policy
Right to Erasure
Core Security Measures

How Your Information Is Protected

Highest-Grade Encryption

At lv18, all your data and transactions are protected with SSL 256-bit encryption — the same standard used by banks and government institutions.

Bank-Level Security

Not Shared with Third Parties

Your name, phone number, address, or financial details are never sold or transferred to any third-party company or individual. This is an inviolable policy at lv18.

Sale Prohibited

You Control Your Own Information

At lv18, you can view, correct, or request deletion of your personal information at any time. Your data belongs to you.

Full Control

Secure Data Storage

Your data is stored on secure, internationally certified servers. Regular security audits and backups ensure your information stays fully protected.

Regular Audits

Transparent Cookie Policy

Lv18 is fully transparent about its use of cookies — what each cookie does, how long it lasts, and how to disable it. We keep you informed every step of the way.

Transparent Use

You will be notified immediately of any policy changes

Whenever the Privacy Policy is updated, lv18 will notify members via email or app notification. No changes are ever hidden.

Active Notifications

1Introduction & Consent

Lv18 (hereinafter referred to as "we", "lv18 Baji", or "the Platform") places the highest importance on your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information.

By using the lv18 website or app, registering, or accessing our services, you are deemed to have agreed to this Privacy Policy. This policy forms part of our Terms & ConditionsEffective as part of.

Important: This policy is written in plain language so every member can understand it clearly. Complex legal jargon has been deliberately avoided.

If any part of this policy is unclear, feel free to reach out to our 24/7 Bangla support team — we're happy to walk you through it.

2What Information We Collect

Lv18 collects two types of information — what you provide directly and what is collected automatically:

Information You Provide Directly

Type of Information Example Why It's Needed
Identity Information Name, Date of Birth, NID Number Identity Verification (KYC)
Contact Information Phone Number, Email Address Account Communications
Financial Information BKash/Nagad Number Payment Processing
Address Details District, Division Service Area Confirmed
Proof of Identity Photo of NID or Passport For High-Value Withdrawals

Automatically Collected Information

  • Device type & operating system
  • IP Address & Approximate Location
  • Browser Type & Language
  • Page Visit Time & Sequence
  • Betting History & Favorite Games

3How We Collect Your Information

Lv18 collects information through the following methods:

  • Direct Registration: Information provided in the registration form when opening an account
  • Identity Verification (KYC): Proof of Identity for Large Withdrawals
  • Payment Processing: Data Collected Automatically During Transactions
  • Cookies & Tracking: Website & App Usage Information
  • Support Contact: Information Shared via Chat or Email
lv18 never collects your data without your knowledge or consent. The purpose of every data collection is clearly communicated to you.

4Purpose of Data Use

We use your information solely for the following purposes:

  • To create, verify, and manage your account
  • To Process Deposits & Withdrawals
  • To provide betting services and settle bets
  • For Anti-Money Laundering & Fraud Prevention
  • To Personalise Bonus & Promo Offers
  • To provide customer support and resolve issues
  • To fulfill legal obligations
  • To improve service quality (analytics without personal identification)
Marketing Communications: You can choose whether to receive promotional emails and special offers from lv18. This preference can be updated at any time through your account settings.

5Data Sharing Policy — Who We Share With, and Who We Don't

Lv18 never sells or rents your data. However, in limited circumstances, certain information may be shared with specific parties:

Who Your Data May Be Shared With

  • Payment Partners: bKash, Nagad — for transaction verification only
  • Law Enforcement Agencies: By court order or legal obligation
  • Security provided by: Fraud detection services (anonymised data)
  • Audits & Compliance: Licensing Authority

Who Will Never Receive Your Data

  • Advertisers or Marketing Companies
  • Data Brokers or Data Resellers
  • Social Media Platforms
  • Other Betting or Gaming Companies
lv18 will never ask for your password or full payment details over the phone or by email. Any such request should be treated as fraudulent.

6Cookies & Tracking Technologies

The lv18 website and app use cookies. Cookies are small files stored in your browser that help improve your experience.

Types of Cookies We Use

Cookie Type Purpose Duration
Essential Cookies Maintaining Login Status Until end of session
Functional Cookies Remembering Language & Preferences 1 Year
Analytics Cookies Understanding site usage (anonymous) 6 months
Security Cookies Fraud & Cyber Attack Prevention 30 days
You can disable cookies from your browser settings, though some features may not work properly as a result. Disabling essential cookies may cause login issues.

7How Long We Keep Your Data

Lv18 does not retain data beyond what is necessary. Retention periods vary depending on the type of information:

  • Account Information: For the duration of account activity and 5 years after closure (legal obligation)
  • Transaction History: 7 years (as required by financial regulatory obligations)
  • KYC Documents: 5 years after verification
  • Support Contact: Up to 2 years after last contact
  • Analytics Data: 1 year (in anonymised form)

Once the retention period expires, data is securely deleted or permanently anonymised.

8Your Rights Over Your Information

Lv18 fully recognises your rights over your own data. You have the following rights:

Right to Access Your Data
You can request to view any information we hold about you at any time.
Right to Correct Your Information
You may request corrections to any inaccurate or outdated information.
Right to Erasure
You may request deletion of your data, provided there is no legal obligation requiring us to retain it.
Right to Restrict Processing
You may request that your data be restricted to specific purposes only.
Right to Receive Your Data
You may request a copy of the data we hold about you.
Right to Object
You may opt out of marketing communications or the use of your data for analytics.
To exercise your rights: Email us at support@lv18-baji.com or reach out via live chat. We will respond within 30 business days.

9Protection of Children's Data

Lv18 does not collect information from minors (under 18), and they are not permitted to use our services.

If we suspect that a minor has opened an account, that account will be immediately suspended and all associated data will be permanently deleted.

If you become aware that anyone under 18 is using our platform, please notify us immediately.

10Security Measures & Technology

Lv18 uses industry-leading technology to keep your data secure:

  • SSL 256-Bit Encryption: Across all data transfers
  • Two-Factor Authentication (2FA): Extra Security at Account Login
  • Firewall & DDoS Protection: To prevent cyber attacks
  • Regular Security Audits: Third-Party Audited
  • Staff Training: Regular Training on Data Privacy & Security
  • Data Minimisation: No Collection of Data Beyond What Is Necessary
In the event of a data breach, lv18 will notify affected members and the relevant authorities within 72 hours.

11Privacy Policy Updates

Lv18 may update this Privacy Policy when necessary. In the event of any changes:

  • The "Last Updated" date at the top of the page will be revised accordingly
  • Members will be notified of significant changes via email or app notification
  • Continued use of the platform after any changes will be considered acceptance of the updated policy
  • Previous versions available on request
Tip: Check back on this page regularly, especially after we send you a notification. This is for your own data security.

12Contact Us

If you have any questions, requests, or complaints regarding our Privacy Policy, please get in touch with us:

Email: support@lv18-baji.com
Live Chat: 24/7 on website & app
Response Time: Usually within 24 hours
Language: Full Support in Bengali

We take every request seriously and are committed to responding promptly. Your privacy genuinely matters to us.

Your Data in Safe Hands — Bet with Confidence

Your information is completely safe with lv18. Register now and join Bangladesh's most trusted betting platform.

SSL Secured
No Sale of Data
You're in Full Control
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